Q: What are the major differences between a hotel and a vacation rental?
- LUX. Denver units are great for immersing our clients into the city, outside of a hotel setting. Our units are typically more comfortable, offer kitchens for preparing meals and are more accommodating to those traveling with children and/or a larger group.
- Your towels and linens are there for the duration of your stay, unlike a hotel where they are switched out daily. The perk of staying in a LUX. Denver unit is an in-unit washer and dryer for your laundry. That is great for week long stays where you are spending a lot of time doing outdoor activities. It also means, however, that you will be washing the sheets and towels on your own. While an on-call towel service is nice, so is having your own washer and dryer for your one week to one-month vacation accommodations.
- A LUX. Denver representative is always willing to help you out, but they are not onsite like a hotel. Help in a hotel is usually right downstairs in the lobby. We do our best to ensure your call in returned in a timely manner but remind you that it might require a longer period of time to fulfill a request if we are able to do so. We do kindly ask that if you have any questions about your stay or the surrounding area to give us a call, the leasing office is not associated with LUX. Denver. You can reach us at (303) 952-5078 x1
- Despite the numerous pleasures of a hotel, they are more or less meeting places for larger numbers of people than you will encounter at private residences. The choice here is between a more dynamic hotel atmosphere and the quieter spaces of a LUX. Denver Rental. If you are looking for a place to get a little loud with your group, LUX. Denver may not be the place for you.
Q: How strict are your noise violation policies?
A: We take all noise violations very seriously, the policies of which are outlined in your rental agreement. LUX. Denver units are not conducive for travelers who are looking for a place to party. We understand that you are on vacation, but we must respect the neighboring units who live in the building. Please be sure your group is aware of all noise policies before making a reservation.
Q: Do infants count toward the maximum occupancy?
A: Generally, children under the age of 2 do not count toward the maximum occupancy; however, sleeping accommodations for infants are not provided by LUX. Denver. A LUX. Denver team member would be happy to provide you with contact information to rental childcare items.
Q: Are you pet-friendly?
A: Unfortunately we do not allow pets in our LUX. Denver units. While we are huge lovers of our furry friends, we have some renters with severe pet allergies and must keep our units free from pet hair and dander to avoid issues for future renters.
Q: Can I bring more people than the maximum allowed listed?
A: Maximum occupancy does not only refer to the number a unit can sleep, this is also the number of people allowed in the unit at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. Please abide by the maximum occupancy number for the home at all times.
Q: I tried to book a reservation online but it gave me an error. How do I know my reservation is secured?
A: LUX. Denver likes to interact with our potential renters before placing them in a unit for their trip to Denver. We use our own merchant provider and booking system which allows us more control should any changes need to be made. Once you have successfully reserved a unit with a LUX. Denver team member, you will receive the confirmation receipt as well as check-in instructions. Should you have any questions about the booking process please don’t hesitate to reach out to us at (303) 952-5078 x1
Q: What is LUX. Denver’s cancellation policy?
A: There are no cancellations for rentals booked less than 72 hours in advance. No refunds will be issued for cancellations of reservations totaling less than $500. A full refund will be issued for cancellations made more than 30 days in advance minus the administrative fees. Cancellations received less than 30 days prior to your check-in date, members will forfeit all sums paid, except cleaning charge, unless we are able to re-rent the property to someone else, in which case the member will be credited the re-rental amount.
Q: Do you have any homes without a two-night minimum stay?
A: All LUX. Denver properties have a minimum two-night requirement.
Q: Do you take partial payments or require full payment upon booking?
A: All reservations under $2,000 must be paid in full at the time of booking. Reservations over $2,000 but within 60 days of check-in must be paid in full at the time of booking. Reservations over $2,000 and more than 6 months before reservation date can be considered for a payment plan.
Q: How can I modify my reservation, and are there any fees associated with that?
A: Please call us at (303) 952-5078 x1 and a LUX. Denver team member can help you modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it.
Q: How do I go about reserving a unit for a friend or someone in my group?
A: You can book and pay for a reservation for another person. However, you must ensure that the name and all contact information listed on the reservation, including the email address, are for the person who will be staying in the home.
Q: How do I pay for a reservation?
A: We accept Visa, Mastercard, Discover, American Express.
Q: What if I want concierge services or additional requests for my reservation?
A: Our concierge can assist with everything from event planning to running errands to an in-unit personal chef. Should you have any special requests for the unit during your stay, please mark those on your reservation agreement and we will do our best to accommodate special needs. Please note all special requests must be noted and approved prior to arrival. Additional charges may apply
Features & Amenities
Q: Is smoking allowed in the home?
A: Smoking is prohibited on the rented premises both inside and outside of units with balconies. While Colorado is a cannabis friendly state, it is prohibited from being smoked in all LUX. Denver units.
Q: Does the home come with linens and towels, or do I need to bring my own?
A: The home will be equipped to supply all the basic necessities for the maximum number of occupants allowed. All the beds will be made with fresh linens and bath towels will be provided. If you would like extra towels or supplies, we recommend bringing those with you.
Q: What items can I expect to find in the home?
A: Please see the features and amenities section of the home listing. LUX. Denver also provides a few items to get you started, including paper towels, hand soap, tissues, toilet paper, laundry detergent, dishwashing liquid and kitchen trash bags. If there is something specific that you require, please make sure you bring it with you.
Q: What cable package does the home have? Will we be able to watch the game?
A: Rental properties come with basic cable, ESPN included. Should you choose to order any movies On Demand, your card on file will be billed and we will send the receipt.
Location & Access
Q: How do I obtain the keys?
A: The check-in instructions you receive upon making the reservation will walk you through how you will obtain the keys.
Q: The rental only has two sets of keys. Can we get another set?
A: The property only comes with two sets of keys and entry fobs.
Housekeeping & Maintenance
Q: Can I clean the home myself and save the fee, rather than using your cleaning services?
A: No. Guests are not allowed to clean after their own stay. Our housekeepers meet very strict guidelines and are required to clean the home after each guest vacates. This ensures our quality standards for every guest. No need to start a load of laundry, we will take care as part of the cleaning fee.
Q: We’ve run out of toilet paper. Can you bring us some more?
A: LUX. Denver provides a starter kit of supplies only, sufficient for the number of guests the unit holds. If you think you will need more than what is provided, please make sure to bring some with you.
Q: We can’t find any paper towels or dish washing detergent. Can you bring us some?
A: Please check in all cabinets, if you cannot find what you are looking for we will gladly reimburse you for picking some up.
Q: I am having trouble with the internet, who do I contact?
A: From time to time the internet needs a soft reset. If you unplug the modem for 10 seconds and then plug it back in, that will usually do the trick. You can find login information for your unit on the back of the front door. If you need further assistance, please don’t hesitate to reach out to a LUX. Denver representative at (303) 952-5078 x 1.
Q: I am allergic to pet dander and other smells. Is there any way to ensure that I won’t be bothered by them for my stay?
A: We keep our units pet free to ensure that there is no hair or dander. We also use environmentally friendly cleaning solutions to ensure there aren’t any pungent smells causing a reaction.
Check-in & Check-out
Q: What are the check-out procedures?
A: Check-out procedures are posted on the back of the front door as well as in your welcome book in the unit. Check-out is at 10AM, a $50 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time. Late check-outs exceeding 12PM will be charged for an additional night.
Q: Do I have to check-in by a certain time?
A: Check-in begins at 4PM and guests can arrive anytime thereafter. There are some cases when early check-in is available. If that is the case, we will email you the morning of your stay to inform you that an early check-in option is available. Please note that we will not be able to confirm or deny an early check in request prior to the day of check in due to our cleaning schedules.
Q: Do you allow early check-ins?
A: An early check-in is dependent upon whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in will consist of just a bag drop. We do not allow guests to be in the units while the housekeepers are cleaning. Early check-ins must be approved by a LUX. Denver representative prior to your arrival.
Q: Can I get a late checkout?
A: Late check-out is available if we do not have another reservation that night. The latest check-out we are typically able to approve is 12PM.
After your stay
Q: What is your lost and found policy?
A: We will return your lost item to you if you call us within two weeks of your departure date. We do charge a $25 fee, plus shipping to cover the cost of labor, drive time, and postal fees. Any items not claimed within two weeks will be donated to a local charity. Please note: perishable items such as food, 21+ items such as alcohol and personal items such as medications will typically be discarded of immediately.